URCAR policies

Terms of use

These policies cover URCAR’s website and mobile apps. Features may vary by interface and app version; mentioning a feature does not mean it is available everywhere.

URCAR provides listings, search and communication for individuals, showrooms and rental, transport and delivery providers. Inspection, agreement, delivery and payment are between the relevant parties unless a separate service is expressly offered with its own terms.

Provide accurate account details, protect your password and do not impersonate others or use their phone numbers without permission. A verification badge reflects the stated verification process, not inspection of a vehicle or a guarantee of ownership or seller reliability.

These terms are interpreted consistently with applicable Iraqi laws and do not remove mandatory rights or URCAR’s legal responsibility for its own services or errors. Material changes and their effective date will be communicated before application as appropriate. Completed purchases will not be retrospectively changed to the buyer’s detriment.

Listing policy

Advertisers must own the vehicle or be authorised to list it, and accurately state its price, currency, location, condition and specifications. Instalment, exchange and fee terms must be clear. Misleading prices, discounts or unrelated images are prohibited.

Fraud, unlawful content, abuse, discrimination, spam, privacy violations and unauthorised images are prohibited. Update sold or changed listings. Do not duplicate listings to bypass ranking or package limits.

Listings may be reviewed or hidden and accounts restricted for violations or security risks. Ask support for the reason and a review using the listing ID, subject to lawful disclosure restrictions.

Privacy policy

We process account details such as name, email and phone, listing content and images, messages, requests, follows, alerts, and service, payment and security records generated by your use. These support accounts, services, communication, support, transactions and abuse prevention.

Listing details and seller or showroom names are public. Phone and WhatsApp visibility follow contact settings; revealing a number does not keep it confidential afterwards. Messages are not public listings. Authorised personnel may review necessary content for reports or security issues.

Some functions involve hosting, email, notification, communication or payment providers and may process data outside Iraq. WhatsApp, Google sign-in and third-party video providers also have their own policies. Do not send passwords or complete payment-card details in messages.

Necessary sessions and storage support sign-in, security and preferences. Features using a camera, photos, microphone or notifications request the relevant permission, adjustable in device or browser settings. Refusal may limit that feature without preventing basic browsing.

Edit your details, contact, follow and alert settings in your account and turn off promotional messages. Contact support for a data copy, account deletion or an objection to data use. We verify requests and explain what can be removed and what must be retained for law, security or transactions.

Packages, payments and refunds

Before buying, review price, currency, credits, service duration and any card activation deadline. Activation deadlines differ from package duration. Credits, renewal and consumption follow the purchase details. Automatic renewal requires explicit disclosure and agreement.

Promotion and bumping provide the advertised exposure features, not guaranteed sales, views or enquiries. Platform fees are separate from vehicle or service prices. Free gift cards have no cash refund value.

For duplicate charges or paid services not delivered due to platform error, send support the order ID and payment evidence for activation or an applicable refund. Cancellation of unused services is reviewed against activation, usage and legal rights. Undelivered services are not charged as delivered, and statutory rights remain protected.

Safety and complaints

Inspect the car with an independent specialist and verify documents, seller identity, authority to sell and official ownership-transfer requirements. Do not rely only on images, VIN data or verification badges, or pay a deposit under pressure.

Price indicators, VIN lookups and currency conversions may be delayed or inaccurate and are not inspections, binding valuations or ownership evidence. For rental and transport, agree the price, time, insurance and responsibilities in writing.

Use the published platform support channel for reports, complaints, appeals and privacy requests. Include the listing/order ID, issue and relevant evidence, never passwords. Report suspected crime or immediate danger to the appropriate Iraqi authorities; a platform report does not replace an official report.